Effective Date: 20 Oct 2024
At kalekambalwalebaba, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://kalekambalwalebaba.com (the "Site") and purchase products from our online store. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of personal information to provide and improve our services, including:
- Personal Information: Information such as your name, email address, phone number, shipping and billing addresses, and payment details.
- Usage Information: Data about how you interact with our Site, including IP address, browser type, device type, and location data.
- Cookies: Technologies to track preferences and usage for enhancing your experience.
2. How We Use Your Information
We use the collected information to process orders, provide customer support, improve our services, and send marketing communications (if opted in).
3. Sharing Your Information
We share your information with service providers for order processing, legal purposes, or in the event of a business transfer. We do not sell or rent your data.
4. Data Security
We implement robust measures to protect your data, but no transmission over the internet is completely secure.
5. Your Rights and Choices
- Access and update your personal information.
- Opt out of marketing emails.
- Control cookie preferences via browser settings.
6. Shipping and Delivery Policy
We are committed to ensuring a smooth and reliable delivery experience. Below are the details of our Shipping and Delivery Policy:
Shipping Options
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days for an additional charge.
Shipping Charges
Shipping charges depend on the delivery location, product weight, and chosen shipping method. The final shipping cost will be displayed during checkout.
Delivery Process
- Orders are processed and shipped within 1-2 business days of order confirmation.
- A tracking number will be provided once your order is shipped.
- We deliver to most locations within [Your Country]. International shipping may have additional charges and delivery times.
Delivery Delays
While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather, natural disasters, or carrier issues. We appreciate your patience and understanding in such cases.
Undelivered Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional shipping charges may apply.
7. Cancellation and Refund Policy
We strive to ensure a smooth shopping experience for our customers. Below are the details of our Cancellation and Refund Policy:
Cancellation Policy
- Order Cancellation: You can cancel your order before it has been shipped. Once shipped, cancellations are not possible.
- How to Cancel: To cancel your order, contact our customer support team with your order ID and details.
- Refund for Cancellations: If your order is successfully canceled, we will initiate a full refund to your original payment method within 7-10 business days.
Refund Policy
- Eligibility for Refunds: Refunds are applicable only in the following cases:
- The product delivered is damaged or defective.
- The wrong product was delivered.
- The product did not match its description on the website.
- Return Process: To request a refund, you must initiate a return within 7 days of receiving the product. Contact customer support to start the process.
- Refund Method: Once your return is received and inspected, we will process your refund. Refunds will be credited to your original payment method within 7-10 business days.
Exceptions
- Personalized or custom-made products are non-refundable unless they arrive damaged or defective.
- Products marked as "Final Sale" are not eligible for returns or refunds.
8. Changes to This Policy
We may update this Privacy Policy, Shipping and Delivery Policy, and Cancellation & Refund Policy from time to time. Changes will be posted on this page with the updated "Effective Date."
9. Contact Us
If you have any questions about this Privacy Policy, Shipping and Delivery Policy, or our Cancellation and Refund Policy, please contact us:
- Email: info@kalekambalwalebaba.com
- Phone: +91 9090309292
- Address: